Privacy Policy

1. Who We Are

Keytail ("we", "our", "us") operates this website and is responsible for your personal data. If you have questions about this policy or your rights, contact us at support@keytail.ai

Keytail
Dubai, United Arab Emirates

2. What Information We Collect

When you use our Services, we may collect the following types of information:

Information You Provide

• Account registration information (name, email address, company name)
• Payment and billing information
• Content you create, upload, or submit through our Services
• Communications with us (support requests, feedback)
• Profile information and preferences

Information We Collect Automatically

• Usage data and analytics (how you interact with our Services)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Log files and error reports

Information from Third Parties

We may receive information from third-party services you connect to our platform (e.g., WordPress, Webflow, Google Analytics) in accordance with your authorization.

3. How We Use Your Information

We process your personal data to:

• Provide, maintain, and improve our Services
• Process transactions and manage your account
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Personalize your experience and content recommendations
• Analyze usage patterns and improve our Services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, where required)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given consent for specific processing activities (e.g., marketing emails)
• Contract Performance: Processing is necessary to perform our contract with you
• Legitimate Interest: Processing is necessary for our legitimate business interests (e.g., service improvement, security)
• Legal Obligation: Processing is required to comply with legal obligations

5. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers that help us operate our Services, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Email service providers
• Analytics and monitoring services
• AI service providers (for content generation features)

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise your rights, please contact us at support@keytail.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our Services
• Provide personalized content and features
• Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your personal data in accordance with applicable data protection laws.

11. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@keytail.ai
Keytail
Dubai, United Arab Emirates

If you are located in the EEA and have concerns about our data practices, you also have the right to lodge a complaint with your local data protection authority.